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Back Office: what is it and what are the advantages

The Back Office is responsible for supporting all Front Office operations. It's essential for a company's good management as it provides a good customer experience!

But what are the advantages of having a tailor-made Back Office (BO)? In today's article, you find all the benefits of using a personalized BO system in your business.

What is the Back Office?

The back office is the supporting department of the company. Usually, it carries out administrative functions such as human resources and IT.

BO workers don't have direct contact with clients. Although, their work assists client-facing positions in performing their responsibilities.

This system includes accounting, marketing, billing, inventory control, management reporting, etc.

The right BO software can help you improve your company operations.

Benefits of using a BO

If your company's goal is to gain a competitive advantage, a tailored BO system is the perfect solution.

And this is why: it brings greater operational efficiency. BO helps maintain the company's structural organization and facilitates the work of other sectors.

From a business perspective, a BO system helps reduce and control costs. It also improves process fluidity.

As a Back Office allows to automate several tasks, such as document management, sales orders, or service orders, companies can eliminate some manual work.

Though, companies need workers to manage the automated processes and other tasks that software still can do.

From a marketing strategy perspective, tailored software can be an advantage in content management, SEO on Page, and sales. So, let's explore these advantages!

SEO on-Page

As you must know, SEO on-Page is essential to improve your site's organic results.

With a good SEO on Page strategy, your company can achieve a good position in search engine results pages.

So, with a tailored Back Office, you can work, as much as you need, on the SEO on-Page of your website, making the necessary optimizations.

Content Management

It's relevant to maintain your website updated to achieve good visibility and improve the site's authority.

Therefore, if you want to upgrade your company's website with new content, consider having a custom-built BO.

It allows you to have the content always updated and optimized.


Does your business have an online store? In e-commerce, the BO is indispensable.

It manages the internal operation of the online store. Therefore, you can manage your stock and ERP integration.

It is, in large part, responsible for the delivery of the order, deadline, transport, and correct address.

So, with a customized Back Office, you can keep the stock information and payment status always updated.

How to use a Back Office in a company?

As we have understood so far, a Back Office system is indispensable for any organization.

It can give you data to understand the competitiveness in the market. But it also shows how every department can find the answers to the demanding consumers.

Now you know the advantages that a tailored Back Office can bring to your business, why are you waiting to be part of this digital transformation?

At Zalox, we can help you build the best Back Office for your business. Contact us and get the best solution for your project.

+351 302 080 014